FAQ

No. Every VOSKELI piece is named after a book we invented, and the sentence printed inside is the first line of that invented book. The rest of the story has not been written. Any resemblance to a real title is unintended.

On satchels, mini satchels and pencil cases it is printed on the cotton lining. On straps it is on a printed cotton band on the underside, and on charms on a small panel inside. The exact sentence for each piece is on its product page.

Every piece has one, like a library book: S for satchels, M for mini satchels, R for straps, P for pencil and pen cases and C for charms, followed by its number on the shelf. Quote it when you email us and we will know straight away which piece you mean.

Not at the moment. We do not offer personalisation.

Each satchel format lists the largest laptop it takes in centimetres — for example, our 13-inch satchels fit most 13-inch laptops up to 31 × 22 cm. Please compare with your own laptop; models differ. The size guide has every format.

Leather Satchels are 11 to 15 inches wide and carry a tablet, laptop or A4 folders. Mini Satchels are 7 to 9.5 inches and carry a phone, wallet, keys and a small notebook.

Measure the inside width of the bag’s D-rings. A strap clips onto any D-ring at least as wide as the strap: 1.8 cm, 2.5 cm, 3 cm, 3.5 cm or 4 cm. The Backpack Edition straps need four D-rings.

Cowhide leather with a smooth or pebble-grain finish, and cowhide suede. Linings are cotton canvas and hardware is brass-tone metal. Details are on Leather & care.

No. They have not been tested for water resistance. If a bag gets caught in the rain, blot it dry and let it dry naturally, away from heat.

Leather is a natural material: grain and shade vary from hide to hide, and screens show colours differently. Leather also darkens and softens with use. These variations are not faults.

You pay in the currency of your delivery country: US dollars (USD) for the United States and Canada, pounds (GBP) for the UK, euros (EUR) for the eurozone countries we deliver to, Danish kroner (DKK), Swedish kronor (SEK), Norwegian kroner (NOK) or Swiss francs (CHF). Every price shows its currency code. You can change the language and currency under the globe icon at the top of the page.

Prices are final prices. Delivery is added at checkout and shown before you pay. For deliveries outside the United Kingdom, import VAT or duties may be charged by your country’s authorities — see Shipping.

The payment methods available are shown at checkout. Payments are processed over an encrypted HTTPS connection by our payment provider, which is PCI DSS certified; we never see or store your full card number. Your statement will show VOSKELI.

No. We do not run promotions or discount codes at the moment. Timetable sets are sold at the normal price of each piece.

We deliver to the United States, Canada, the United Kingdom, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain, Portugal, Denmark, Sweden, Norway and Switzerland, always with tracking. Costs and times per country are on Shipping.

Yes: you have 30 days from delivery to return unused items, and consumers in the EU, the UK, Norway and Switzerland can also withdraw within 14 days without giving a reason. See Returns & Refunds, or use Withdraw from contract here.

Email us as soon as possible with your order number. We can cancel or change an order free of charge until it has been dispatched.